Returns and Exchanges
Thanks for shopping at Movin Shoes ! We want to make sure you have all the right gear so that you can achieve your running and fitness goals. So go ahead and try the shoes on the road, trail, treadmill or track and if they don’t feel right send them back and we will exchange them for you. We only ask that you use them for their intended purpose and, so we are on the same page, mowing the lawn does not count. Although our return and exchange policy is amazing, we reserve the right to deny a request for exchange or refund if you used the gear for something like stomping grapes while making your own wine or participating in a color run. Color runs are technically running but are awesomely messy and, well we think you get the point.
We also think it’s reasonable that, within 30 days, you’ll know if you like the stuff you bought so we’re going to make that the deadline to let us know if you don’t.
NOTE: Unfortunately we can’t accept returns or exchanges of food products such as energy gels, bars or drink mixes. Sorry about that.
HOW DO I MAKE A RETURN OR EXCHANGE?
You can either bring the product(s) back to the store or send it back to us. If you send it back to us, we’ll pay for the shipping unless you are mailing it from outside the 48 contiguous United States. We won’t pay for your gas to drive to the store though. Sorry about that. Either way, just follow these easy steps:
Email customer service at the address on the front of your packing slip or call (858) 373-2310
Let us know your order#.
If you want a refund or exchange.
Which item(s) you want to return or exchange.
If you want to exchange, what item do you want to exchange for?
The reason you would like to return or exchange the item(s). (i.e. wrong size, didn't feel good, changed my mind, etc.)
Within one business day, if not sooner, we’ll email you a Return Authorization and a pre-paid UPS shipping label.
If you want to bring your exchange or return to the store:
First complete the steps above, then....
Bring the return authorization email and shipping label we emailed you along with the product to the store and we’ll make everything right for you.
If you are exchanging/returning shoes, please bring the box with you! We need it!
If you want to mail it back to us:
Place the item(s) you want to return/exchange back in the shipping box they came in along with a copy of your return authorization email. If you are sending shoes back please put them in the shoe box they came in and then put the shoe box in the shipping box. PLEASE DO NOT USE THE SHOE BOX AS THE SHIPPING BOX. IF YOU JUST TAPE UP THE SHOE BOX AND SEND IT BACK TO US WE WON'T BE ABLE TO ISSUE YOUR REFUND BECAUSE WE CAN'T RESELL THAT SHOE TO SOMEONE ELSE!
Tape the SHIPPING BOX closed.
Stick or tape the return label we sent to you on top of the shipping label already on the box. The return label goes on the brown shipping box. Make sure the barcode is visible and can be scanned by UPS. We need that shoe box in as good condition as the shoes you’re sending back!
Write your Return Authorization # on the outside of the box.
Drop the box off at your nearest UPS store or drop box.
It takes somewhere between 3 and 5 business days for UPS to get your return back to us. Once we receive it, we will process your return and credit your credit card for the purchase amount. We will notify you of this via email. It can take up to another 7 days to show up on your statement.
If you don’t want to use our return shippers, or are sending items from outside the contiguous 48 United States, you can mail the product(s) back to:
1892 Garnet Avenue
San Diego, CA 92109